Terms & Conditions

About PolicyLive

PolicyLive helps customers connect with available insurance offers through trusted partner platforms. Our team may provide basic process-related assistance and help customers access the relevant partner platform when required. PolicyLive does not hold an IRDAI licence and does not act as an insurance agent, broker, corporate agent, or intermediary.

Insurance Offers & Partner Platforms

Insurance products, offers and campaigns displayed or communicated through PolicyLive are subject to availability. Final quotation, premium, coverage, eligibility and policy details are confirmed on the respective insurer or partner platform. Quotation, proposal, payment and policy purchase are completed on the respective provider’s platform.

Premium Payment

PolicyLive does not collect insurance premium directly. Customers should complete premium payments only through the relevant insurer or partner platform using the provided partner link or official payment journey. Customers should not make insurance premium payments to personal bank accounts or unauthorised payment channels.

Customer Information

Customers are responsible for providing complete and accurate information while requesting or purchasing an insurance product. Incorrect or incomplete information may affect quotation, policy issuance, claims or other services provided by the respective insurer.

Customer Responsibility

Before completing a purchase, customers should review the applicable:

• Premium
• Coverage
• Benefits
• Exclusions
• Deductibles
• Policy terms and conditions
• Proposal details

Final acceptance and policy issuance are subject to the respective insurer’s terms and processes.

Communication

If you contact PolicyLive, submit an enquiry or provide consent, our team may contact you through:

• Phone call
• SMS
• Email
• WhatsApp

You may request to stop promotional communications at any time by contacting PolicyLive.

Partner Links

PolicyLive may provide links that direct customers to relevant insurer or partner platforms. Customers should verify the website or platform details before completing any transaction. The availability and terms of offers may change from time to time.

Claims

Claim registration, assessment, approval and settlement are handled by the respective insurer according to the applicable policy terms and claim process. PolicyLive may provide basic process-related assistance where applicable but does not guarantee claim approval or settlement.

Availability of Offers

Insurance campaigns, partner offers and products may be added, modified, paused or discontinued depending on availability. PolicyLive does not guarantee the continuous availability of any specific product, premium or offer.

Intellectual Property

The PolicyLive name, website content, design and original materials may not be copied or used for commercial purposes without permission. Names, logos and trademarks belonging to insurers or partner platforms remain the property of their respective owners.

Our Responsibility

PolicyLive aims to provide customers with clear information, basic assistance and convenient access to relevant partner platforms. Pricing, underwriting, policy issuance, claims and other insurance-related decisions are managed by the respective insurer or provider according to their applicable terms and processes.

Changes to These Terms

PolicyLive may update these Terms & Conditions from time to time. The latest version will always be available on this website.

Contact Us

For any questions regarding these Terms & Conditions, please contact: